đź“„ Refund and Cancellation Policy
Company Name: Neutrix Techno Private Limited.
At Neutrix Techno Private Limited, we value our clients and strive to provide high-quality digital services and solutions. This Refund and Cancellation Policy outlines the terms under which you may cancel a service or request a refund.
1. Service Cancellation
a. By the Client:
- Clients may cancel a service by submitting a written request to info@neutrixtechno.com.
- Cancellations requested within 24 hours of the initial agreement may be eligible for a full or partial refund, provided work has not yet commenced.
- If work has already begun, a cancellation fee may be applied based on the amount of work completed.
b. By the Company:
- We reserve the right to cancel any service at our discretion, including in cases of misuse, violation of terms, or failure to comply with payment schedules.
- In such cases, any eligible unused portion of the payment may be refunded at our discretion.
2. Refund Policy
a. Custom Software Development / Digital Projects:
- Due to the nature of custom software and service-based projects, refunds are not guaranteed once development work has started or resources have been allocated.
- Any refund requests will be evaluated on a case-by-case basis and may include deductions for work completed, resource time, and administrative costs.
b. Subscription-Based Services:
- For monthly or annual subscription plans, you may cancel at any time. However, no refunds will be issued for the current billing cycle.
- Access to services will continue until the end of the paid period.
c. Digital Products or Downloads:
- All sales of downloadable software, templates, or digital products are non-refundable once delivered or downloaded.
3. No Refund Conditions
Refunds will not be provided in the following cases:
- Change of mind after purchase
- Delays caused by client’s inaction or lack of communication
- Incomplete or inaccurate project requirements submitted by the client
- Force majeure events (e.g., natural disasters, cyberattacks, etc.)
4. Processing Time
Approved refunds will be processed within 7–14 business days to the original method of payment, unless otherwise stated.
5. Contact for Cancellations and Refunds
To initiate a cancellation or refund request, please contact us at:
📧 Email: info@neutrixtechno.com
đź“ž Phone: +91 9220231328
🏢 Address: MR1, 5th Flr, Wing A, Statesman House, Connaught Place, New Delhi, Delhi 110001, India.
6. Changes to This Policy
Neutrix Techno Private Limited reserves the right to update or modify this policy at any time without prior notice. Clients are encouraged to review this page periodically.
